Question 1

What's the difference between a remote estimate and an on-site estimate?

Accepted Answer

A remote estimate is built from photos, scope notes, and documentation you provide. It's faster and works for most cases. An on-site estimate means we walk the property ourselves — required when the case may need to be defended in court.

Question 2

Do I need an on-site inspection for my case?

Accepted Answer

Not for most cases. We help you decide on the discovery call based on the disputed amount, the carrier posture, and what the case looks like. If we tell you a remote estimate is enough, that's because it actually is.

Question 3

Are you available outside Florida?

Accepted Answer

For on-site work, no — we only inspect properties in Florida. For remote estimates, we work nationwide. Florida-specific compliance documentation is included by default for Florida losses.

Question 4

How fast can you turn one around?

Accepted Answer

Remote estimates ship in 24–48 hours. Estimates that require an on-site inspection ship in 5–10 business days. Same-day estimates are possible for emergencies — call us and we'll figure out what's possible.

Question 5

Do you work in Spanish?

Accepted Answer

Yes. The whole team is bilingual. Reports, calls, and supporting documentation — same quality in either language.

Question 6

Why don't you publish your prices?

Accepted Answer

Because the right number depends on what you actually need. A small supplement and a large commercial fire claim are not priced the same, and any number we publish would be wrong for half the cases. Send us your case; we'll quote it within 24 hours.

Xactimate Knowledge

DRY TEX, TEX-, TEX+, TEX++, TEXMK: choosing the right Xactimate texture line for the wall you actually have